Warranty Policy

MossCode stands behind the quality of our products. We offer a 2-year limited warranty from the date of purchase for eligible products.

This warranty covers defects in materials or workmanship under normal use. If your product experiences a non-customer-caused issue during the warranty period, you may contact us to request warranty support.

Depending on the situation, MossCode may provide troubleshooting assistance, repair, replacement, or another appropriate solution at our discretion.

This warranty does not cover damage caused by:

To request warranty service, please contact us at:

Please include your order number or proof of purchase, a description of the issue, and photos or videos if available. Our support team will review your request and provide further instructions.

After receiving your request, we may ask for additional information to confirm the issue. If your product is eligible for warranty service, we will provide the next steps, which may include troubleshooting, return instructions, repair, or replacement.

Please do not send any product back before receiving instructions from us. Unauthorized returns may not be accepted.

If a replacement product is provided, it may be new or refurbished and will be of equal or similar functionality. Replacement does not extend the original warranty period unless required by applicable law.

This warranty applies only to products purchased from MossCode or authorized sales channels. The warranty is non-transferable and applies only to the original purchaser.

To the maximum extent permitted by law, MossCode is not responsible for indirect, incidental, or consequential damages arising from the use of the product.

This limited warranty gives you specific rights. You may also have other rights under applicable consumer protection laws, which vary by location. Nothing in this policy is intended to limit any rights you may have under applicable law.